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X TEMPORARY CLUB CLOSURES EXTENDED Dear Cardholders and Guests,  Following the increase in local COVID-19…

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TEMPORARY CLUB CLOSURES EXTENDED

Dear Cardholders and Guests, 

Following the increase in local COVID-19 cases, the Hong Kong Government is extending the closure of premises, including all fitness centres, to 7 May 2020 in order to curb local transmissions. To safeguard the health of our cardholders and staff amidst the evolving situation, all our Fitness First clubs will remain closed. At this stage, we plan to resume operations on 8 May 2020.

This temporary closure is subject to review based on the health advisories issued by the Hong Kong government, we will keep you closely updated through our official social media pages and communications channels.

To ensure your best interests are protected, we will implement the following extensions with regard to your service plan and personal training packages during this closure period:

Your service plan will automatically be frozen from 29 March 2020 till 7 May 2020
Your freeze fee will be waived during this time and any paid dues for the period 29 March 2020 to 7 May 2020 will be adjusted as a credit towards your dues for May.

Freezing for May and/or beyond
If you wish to freeze your service plan for a longer period of time, the standard freeze fee will apply. Should there be an extension on the closure period, we will review this and make the necessary adjustments to best support our cardholders during this time. 

Personal Training package expiration dates will automatically be extended for the duration of the club closures.

We strongly recommend that you remain active at home and incorporate at least 30 minutes of exercise every day in order to keep your immunity up. To this end, we will continue to share online workouts and content from our other sister brands around the region for our cardholders to enjoy in the comfort of their homes. We will shortly be launching a new series of virtual group fitness classes from Fitness First Hong Kong, which will be accessible via our social media pages.

Got a question?
If there is anything more that you wish to ask, please do not hesitate to email our Club Teams through our Contact Us Form and/or Customer Service Centre at [email protected] We will do our very best to respond as fast as possible.

Thank you for your loyal support and understanding.

 

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